Certainly! Many of our pieces can be customized. To request customization, please contact us via Instagram at @nicestudio.brand or by email at suporte@nicestudio.store, and we will guide you through the process.

Each piece is crafted from natural or recycled yarn and requires delicate care. We recommend hand washing in cold water and air drying away from direct sunlight. Avoid using washing machines and dryers, as they can alter the shape and texture of the crochet.

We ship across the World, so shipping costs are automatically calculated at checkout based on the delivery destination. The final amount shown at checkout is exactly what you pay, with no hidden fees. For deliveries within the European Union, no customs or import duties apply. For orders outside the EU, any customs fees or import duties are determined by your local authorities and are not included in this price.

All our pieces are made to order, so each one is handcrafted especially for you. Production time is between 5 and 10 days, depending on the model. Once your order is ready, it is handed to our courier, who typically delivers within 5 business days across the UE

Yes, you can. Once your order is dispatched from our studio you will receive an email of notification from us including your tracking number from CTT Express.

And you can track at ctt.pt.

Your order will arrive in a box and a protective Nice Studio pouch. We always include a small handmade card so you feel even more a part of our community.

Returns and Exchanges Policy

At NICE Studio, each piece is individually and handcrafted after the order has been confirmed. We do not keep finished pieces in stock.

We work with recycled and/or repurposed materials, which means that every piece is unique. Even pieces from the same model may naturally differ in tone, texture, pattern, finish, and dimensions.

Depending on the model, different customisation options may be available for the customer to select at the time of purchase. These options may include different features, elements, or finishes of the piece.

We recommend that you carefully read this policy and the product description before completing your order.

1. Right of Withdrawal

For distance purchases, consumers generally have a 14-day period in which to exercise their right of withdrawal.

However, Article 17(1)(c) of Portuguese Decree-Law No. 24/2014 provides an exception for goods made to the consumer’s specifications or clearly personalised.

Where a piece is produced according to the customer’s individual specifications or choices and meets the legal requirements for this exception, the right of withdrawal does not apply in cases of change of mind, personal preference, or dissatisfaction with the customer’s choice.

This exclusion does not affect the consumer’s statutory rights in relation to defects or lack of conformity.

2. Exchanges Due to Personal Preference

Regardless of any statutory rights that may apply, NICE Studio offers, as a voluntary commercial policy, the possibility of exchanging a piece due to personal preference.

The exchange request must be submitted within 14 calendar days of receiving the order, by contacting suporte@nicestudio.store, and is subject to approval by our team.

For an exchange to be accepted, the piece must:

• be sent back to our studio;
• be properly packaged and protected;
• be completely unused;
• have no stains, odours, dirt, or signs of use;
• have no damage or alterations;
• be returned with all original tags, accessories, and packaging, where applicable.

The exchange will only be approved after the piece has been received and inspected by NICE Studio.

Once the exchange has been approved, a voucher corresponding to the value of the returned piece will be issued, valid for 6 months from the date of issue.

The voucher is not redeemable for cash and does not include the original shipping costs.

The cost of shipping the returned piece and, where applicable, the shipping costs of the new order are the customer’s responsibility.

This exchange option is a voluntary commercial policy and does not limit any statutory consumer rights.

3. Unique Characteristics and Natural Variations

Due to the use of recycled materials and our handcrafted production process, differences may occur between the piece received and the photographs shown on our website, including differences in:

• tone and colour intensity;
• texture;
• thickness;
• pattern;
• distribution of materials;
• finish;
• shape;
• dimensions.

The photographs displayed on our website are intended as references. The final piece may have visual characteristics that differ from the reference images depending on the materials available and the handcrafted production process.

The dimensions provided are approximate and may vary by up to 3 cm due to the handmade nature of the production process.

These characteristics do not, in themselves, constitute a lack of conformity where they remain within the characteristics and tolerances indicated on the respective product page.

4. Defects or Lack of Conformity

The exclusion of the right of withdrawal applicable to personalised pieces does not affect the consumer’s statutory rights regarding defects or lack of conformity.

If you believe that your piece has a defect or does not correspond to the agreed characteristics, please contact us at suporte@nicestudio.store, providing your order number, a description of the issue, and photographs of the piece.

The situation will be assessed in accordance with applicable Portuguese law and, where a lack of conformity is confirmed, the consumer’s statutory rights will be respected.

Damage resulting from improper use, accidents, normal wear and tear, contact with unsuitable substances, improper storage, or failure to follow the care instructions provided is not considered a manufacturing defect.

5. Exchange Requests

No piece should be sent back to our studio without prior authorisation from NICE Studio.

Requests must be submitted to suporte@nicestudio.store, including the order number and, where requested, photographs of the piece.

If the returned piece does not meet the conditions required for an exchange due to personal preference, the exchange may be refused and the piece may be returned to the customer, with the return shipping costs being the customer’s responsibility.

We recommend using a tracked shipping service. The customer remains responsible for the piece until it has been received by our studio.

6. Order Cancellations

All pieces are individually produced after the order has been confirmed.

If you wish to cancel an order, please contact us immediately at suporte@nicestudio.store.

We will make every reasonable effort to stop production if it has not yet begun. If production has already started, the cancellation request will be assessed based on the stage of production, materials already prepared or used, and any applicable statutory consumer rights.

7. Production Time

Our pieces are handcrafted and made to order.

The production time indicated on the product page is an estimate and may vary depending on the model, not exceeding 2 weeks, complexity, materials available, customisation, and the volume of orders currently in production.

Any specific timeframe communicated to the customer at the time of purchase will take precedence over a general estimate, where applicable.

8. Uncollected Orders or Refused Deliveries

The customer is responsible for ensuring that the order can be received or collected within the timeframe provided by the carrier.

If an order is left at a collection point and is not collected within the timeframe established by the carrier, or if delivery is refused, the order may be returned to NICE Studio.

Failure to collect or refusal of delivery does not, by itself, constitute a valid exchange request, an automatic exercise of the right of withdrawal, or an automatic entitlement to a refund.

If the order is returned to our studio, the customer must contact us to arrange the appropriate solution.

Failure to collect or refusal of delivery does not, by itself, entitle the customer to a refund due to a change of mind or personal preference.

A new shipment of the piece may be arranged upon payment of the applicable additional shipping costs.

9. Sample Pieces or Final Sale

Where a piece is identified on our website as a sample, display piece, one-of-a-kind piece, or final sale item, the specific conditions applicable to that sale will be stated on the respective product page.

The designation “final sale” does not exclude any statutory rights relating to defects or lack of conformity that cannot legally be excluded.

10. Statutory Consumer Rights

Nothing in this policy is intended to exclude or limit any consumer rights that are mandatorily recognised under applicable Portuguese or European law.

In the event of any conflict between this policy and a mandatory legal provision applicable to the specific situation, the applicable law shall prevail.

11. Contact

For questions regarding exchanges, returns, cancellations, or lack of conformity, please contact us at:

suporte@nicestudio.store

Whenever possible, please include your order number and any relevant information or photographs.

NICE Care — 30-Day Commercial Warranty

The NICE Care — 30-Day Commercial Warranty is an additional commercial warranty provided by NICE Studio, applicable exclusively to manufacturing defects or construction issues directly attributable to NICE Studio.

Customers have 30 calendar days from the date of delivery of the piece to notify us of any issue they believe may be covered by this warranty by contacting:

suporte@nicestudio.store

To assess the situation, we may request photographs, videos, or other information that may help us understand the nature of the issue. When necessary, we may also request that the piece be returned to our studio for inspection.

NICE Care does not cover:

• normal wear and tear resulting from use;
  
• accidental damage;
  
• improper use of the piece;
  
• use for purposes or in a manner other than that for which the piece was designed;
  
• damage caused by excessive weight or strain;
  
• damage caused by sharp, pointed, or abrasive objects;
  
• improper washing or cleaning;
  
• exposure to water, heat, or chemicals;
  
• alterations, modifications, or repairs carried out by the customer or a third party;
  
• damage resulting from failure to follow the care and usage instructions provided by NICE Studio.
  

Each case will be assessed individually by our team.

Where a manufacturing defect or construction issue directly attributable to NICE Studio is confirmed, the appropriate solution will be determined according to the nature of the issue and applicable law, and may include:

• repair of the piece;
  
• replacement of the piece;
  
• refund.
  

The appropriate solution will be determined by NICE Studio based on the nature and severity of the issue and the consumer’s applicable statutory rights.

The NICE Care warranty is an additional commercial warranty, voluntarily provided by NICE Studio, and does not replace, limit, or prejudice any statutory consumer rights, including rights arising from lack of conformity under applicable Portuguese and European law.